Privacy Policy for WanderLux Escapes
At WanderLux Escapes, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with our online platform and avail yourself of our travel services.
1. Information We Collect
We collect various types of information to provide and improve our bespoke travel services. This may include:
- Personal Identification Information: Name, address, date of birth, passport details, nationality, and contact information (phone number, email address). This data is essential for booking travel, visa assistance, and communicating with you.
- Payment Information: Credit/debit card numbers, bank account details, and billing address. This is collected securely for processing payments for our services.
- Travel Preferences and Requirements: Dietary restrictions, medical conditions relevant to travel, accessibility needs, seating preferences, hotel preferences, and specific interests related to your travel plans (e.g., adventure activities, cultural tours).
- Technical Data: IP address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our site. This helps us ensure the security and functionality of our online platform.
- Usage Data: Information about how you use our website, products, and services, including pages viewed, search queries, and duration of visits. This helps us understand user behavior and improve our services.
- Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences.
2. How We Collect Your Information
We collect information through various methods, including:
- Direct Interactions: When you fill out forms on our website, communicate with us by phone, email, or in person, request quotes, book services, subscribe to our newsletter, or provide feedback.
- Automated Technologies or Interactions: As you interact with our online platform, we may automatically collect Technical Data about your equipment, browsing actions, and patterns using cookies, server logs, and other similar technologies.
- Third Parties: We may receive personal data about you from third parties such as analytics providers, advertising networks, and search information providers, as well as from service providers for technical, payment, and delivery services.
3. How We Use Your Information
We use your personal data for the following purposes:
- To Provide Services: To process and manage your travel bookings, including flights, accommodation, tours, and transfers; to arrange visa application assistance; and to coordinate group or corporate travel.
- To Communicate with You: To send you booking confirmations, updates, and important travel information; to respond to your inquiries and requests; and to provide customer support.
- For Payment Processing: To process payments for our services and manage billing and accounting.
- For Personalization: To tailor our services and offerings to your preferences and provide a more personalized travel experience.
- For Marketing and Promotions: To send you promotional materials, special offers, and newsletters if you have opted in to receive them. You can opt out at any time.
- For Internal Operations: For data analysis, research, improving our website and services, and preventing fraud or other illegal activities.
- To Comply with Legal Obligations: To comply with applicable laws, regulations, and governmental requests.
4. Disclosure of Your Information
We may share your personal data with third parties in the following circumstances:
- Travel Service Providers: With airlines, hotels, tour operators, car rental companies, visa processing centers, and other third-party service providers necessary to fulfill your travel arrangements.
- Third-Party Service Providers: Companies that provide services to us, such as payment processing, IT support, data analysis, marketing, and customer service. These providers are obligated to protect your data and use it only for the purposes for which we disclose it to them.
- Law Enforcement and Legal Compliance: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In connection with or during negotiations of any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
5. Data Security
We have implemented appropriate technical and organizational security measures to protect your personal data from accidental loss, unauthorized access, use, alteration, or disclosure. We store your data on secure servers and use encryption technologies where appropriate. Despite our efforts, no method of transmission over the internet or method of electronic storage is 100% secure.
6. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.
7. Your Rights
Depending on your location and applicable data protection laws (such as GDPR), you may have the following rights regarding your personal data:
- Right to Access: To request a copy of the personal data we hold about you.
- Right to Rectification: To request correction of inaccurate or incomplete data.
- Right to Erasure (Right to be Forgotten): To request the deletion of your personal data under certain circumstances.
- Right to Restrict Processing: To request that we limit the way we use your data.
- Right to Data Portability: To receive your data in a structured, commonly used, machine-readable format.
- Right to Object: To object to the processing of your data for direct marketing purposes or if processing is based on legitimate interests.
- Right to Withdraw Consent: Where we rely on consent to process your data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below.
8. Third-Party Links
Our online platform may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the "last updated" date will be revised. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
WanderLux Escapes
38 Changi Business Park Central 2, Level 6,
Singapore, Singapore, 486027,
Singapore.